Refund policy

Thank you for shopping at www.kenssshop.com.
If you are not completely satisfied with your purchase, we are here to help.

Return value

You are within 20 calendar days to return the item from the date you receive it.

To be eligible for return, the item must be in the same condition as it was received, unused or unused, tagged, and in its original packaging. You will also need a receipt or purchase certificate.

To initiate a return, please contact us at the following address: mail@kenssshop.com. Once your return is approved, you will receive a return shipping label and instructions on how and where your package will be shipped. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please feel free to contact us. mail@kenssshop.com.


Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or incorrect. We will evaluate and fix the problem.


Exception / non-returnable items
Certain types of products, such as perishables (food, flowers, plants, etc.), custom products (custom products, personal products, etc.), personal care products (beauty products, etc.), cannot be returned. We also do not accept returns of dangerous goods, flammable liquids or gas. If you have any questions or concerns regarding your particular product, please contact us.

We are sorry, but we cannot accept returns of sale items or gift cards.


Exchange
The fastest way to make sure you get what you want is to return the item you have. Once the return is approved, we will purchase the new item separately.


Refund
We will notify you when you receive and inspect your return and let us know if your refund has been approved. Once approved, your original payment method will automatically refund you. Please note that it may also take some time for banks and credit card companies to process and post refunds.

transport

You are responsible for paying your own shipping charges to return your goods. Shipping charges are non-refundable.

If you receive a refund, the return shipping fee will be deducted from the refund.

inquiry

If you have any questions about how to return the product, please contact us.