Thank you for visiting our store. www.kessshop.com. The following are the terms and conditions that make up our shipping policy.
Domestic shipping policy
Shipping processing time
All orders will be processed within 2-3 business days. Orders will not be shipped or delivered on weekends or holidays.
If you have a large order, shipping may be delayed by several days. Expect additional days in transit for delivery. If your order is significantly delayed, we will contact you by email or phone.
Delivery delays can occur from time to time.
Shipment confirmation and order tracking
When your order is shipped, you will receive a shipping confirmation email with your tracking number. The tracking number will be valid within 24 hours.
Customs, customs duties, taxes
Our website (changed) We are not responsible for any customs or taxes that apply to your order. You are responsible for all charges (customs duties, taxes, etc.) incurred during or after shipping.
www.kenssshop.com Site We are not responsible for products damaged or lost in transit. If you receive a damaged order, please contact the carrier to file a complaint.
Please save all packaging and damaged items before filing a complaint.
International shipping policy
Currently, we do not ship outside Japan.
Our Return and Refund Policy Provides detailed information on options and procedures for returning your order.